[Grayroo]

Anyone know when the 2nd warm home discount is due, my first was payed on the 7th December so i assumed the second would have followed by now especially with the armageddon snow forecast for next couple of weeks.

Thanks.
???????

[Rebecca]

@Grayroo Hi there! ?

You should receive it by the 15th of January - however, we advise by the end of January just to be safe encase anything delays it getting to you such as post delays etc.

Thank you
???????Rebecca

[Grayroo]

@Rebecca thanks Rebecca ?

[Rebecca]

@Grayroo No worries, please let me know when you get it ?

If you face any emergencies with not being able to top-up then there is always Power Up which can be relied on until you get your WHD payment.

Also, I am not sure if you have heard about the 'Transfer Credit' functionality within the My Utilita app, but you can also transfer money between your meters.

I hope this was helpful?

Let me know ?

Thanks,
???????Rebecca

[Ferrygirl1]

I'm still waiting for my 2nd payment too and it's now 17th January. It's currently minus 10 degrees celsius, so it's now that it's needed. In previous years I have had my meter credited by 7th of each month. I think Utilita is just messing with it's customers this year with the warm home discount. They must know when they are going to credit the meters or send out vouchers, but nobody is saying. I've spent hours on the live chat trying to find out. Utilita must be holding onto the payments for as long as possible. This is unacceptable. Utilita, pay your customers their warm home discount for January now! This isn't happening with other utility companies, as I've spoken to other people who get whd through other utility companies. Utilita honestly need to get their act together.